1. Introduction
HyLo Suite ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, company name)
- Google My Business account credentials (via OAuth)
- Store and location information
- Payment information (processed securely by third-party providers)
2.2 Automatically Collected Information
- Usage data and analytics
- Device information and IP address
- Browser type and version
- Cookies and similar tracking technologies
2.3 Google My Business Data
- Business location details
- Customer reviews and ratings
- Photos and posts
- Performance insights and analytics
3. How We Use Your Information
We use the collected information to:
- Provide and maintain the Service
- Process your transactions and manage subscriptions
- Send administrative information and updates
- Respond to your inquiries and provide customer support
- Generate AI-powered content and recommendations
- Analyze usage patterns and improve the Service
- Detect and prevent fraud or abuse
- Comply with legal obligations
4. Data Sharing and Disclosure
We may share your information with:
- Service Providers: Third-party vendors who assist in operating the Service
- Google: For GMB integration and API access
- Payment Processors: For handling subscription payments
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
We do not sell your personal information to third parties.
5. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption of data in transit and at rest
- Secure authentication using industry standards
- Regular security audits and updates
- Access controls and monitoring
- Secure data centers and infrastructure
6. Data Retention
We retain your information for as long as necessary to provide the Service and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
7. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Export your data in a portable format
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
8. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain your session and preferences
- Analyze usage patterns and improve the Service
- Provide personalized content and recommendations
You can control cookies through your browser settings, but this may affect Service functionality.
9. Third-Party Services
Our Service integrates with third-party services including Google My Business, authentication providers, and payment processors. These services have their own privacy policies, and we encourage you to review them.
10. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.
12. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through the Service or via email. We will respond to your request within 30 days.